Refund policy

Returns and Refund Policy

Versa Europe Returns and Refund Policy

At Versa Europe, we work every day to provide high-quality products and a secure shopping experience for all our customers.

Should there be a problem with your order, our Customer Support team will be available to help you find the most appropriate solution.

Exchange Eligibility

We accept exchange requests only in the following circumstances:

  • The product arrived damaged;

  • The incorrect colour was sent;

  • The incorrect size was sent;

  • An incorrect model was sent by our team.

To request a review, please contact our Customer Support team.

Your request must be submitted within seven days of the order’s delivery date.

Conditions for Approval

For an exchange to be approved, the product must:

  • Show no signs of use;

  • Be in the same condition in which it was received;

  • Be returned in its original packaging;

  • Include proof of purchase.

Once our team has reviewed and approved your request, we will provide all necessary return instructions, including the return address.

Sale Items

Products purchased during a promotion or sale may also be eligible for an exchange, provided that the request relates to a dispatch error or a defective product.

Replacement or Store Credit

When an issue with an order is confirmed, Versa Europe may offer:

  • A replacement product; or

  • Store credit towards a new purchase.

The most appropriate solution will be agreed with the customer after the case has been reviewed.

Products That Are Not Eligible

We do not accept returns or exchanges in the following circumstances:

  • The customer selected the incorrect product, model, colour or size;

  • The product has been misused;

  • The product shows signs of use;

  • The product was damaged after delivery;

  • The request was submitted outside the stated period.

International Orders

Versa Europe products are dispatched directly from our international stock facility in Canada, where more than 10,000 products are available.

This model enables us to offer a wide selection of products and delivery across Europe.

Estimated Delivery Times

Our estimated delivery times are:

  • Footwear: 10–12 business days;

  • Clothing: 12–15 business days.

During busy periods, customs inspections or transport disruptions, delivery may take an additional 2–5 business days.

All delivery times are estimates and are not guaranteed.

Order Tracking

The tracking number is usually provided within 24–72 hours after the purchase has been confirmed.

Due to the international delivery process, tracking information may only begin updating once the order enters its final destination country.

Customs and Replacements

In the rare event that an order is held during customs processing, we will wait for official confirmation from the carrier or customs authority before arranging a replacement or determining the most appropriate solution for the customer.

Payment Methods

We accept the following payment methods:

  • American Express

  • Apple Pay

  • Bancontact

  • Google Pay

  • Maestro

  • Mastercard

  • Multibanco

  • PayPal

  • Shop Pay

  • UnionPay

  • Visa

We do not offer cash on delivery.

Delivery Information

We offer free delivery across Europe.

For orders delivered to Portugal, delivery is currently available to mainland Portugal only.

Contact Us

For questions relating to your order, an exchange or Customer Support, please contact the Versa Europe Customer Support team.

Contact details:
[VERSA EUROPE CONTACT DETAILS REQUIRED]